Terms and Conditions:

Shipping Policy:

Please review our shipping policy, specified here.

Custom Products:

Due to the unique and custom nature of our products, we do not accept returns or exchanges on items. This is because each product is created exclusively for each order and client, which means that it cannot be resold later.

Our products are made from natural materials, so they may have different shades, irregular sizes, grains and knots of the wood itself, which makes each unit different and unique, and therefore the engraving is not the same on all pieces, or even within the same piece. If the engraving coincides in the area of ​​the grain or knot, it is usually different from the rest of the area of ​​the piece. Please keep this in mind before placing your order, since these are 100% personalized products, they cannot be exchanged or returned.

Right of withdrawal:

In accordance with article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, and article 103 of the same, the right of withdrawal does not apply to the manufacture of personalized products. In addition, in accordance with Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, products made according to the consumer's specifications or clearly personalized are exempt from the right of withdrawal.

We are here to help you at every step of the purchasing and production process. If you have any questions or concerns about your order or a possible return, do not hesitate to write to us.

Thank you for choosing us at El Rincón de Isa. We value your trust in us and hope you enjoy your personalized and unique products.